Who we are and the Services we render

Confirmhost offer varieties of services to their clients, these services range from hosting;  shared, WordPress hosting,VPS, cloud and dedicated hosting. we host emails, and your domain registration services, nice customer support like no other.

Legendary approach: our clients have the right to determine what we do with the information we obtain from them and how we share them.

This Privacy Policy entails what we do with the concise data we process and how we protect the data collected. We appreciate your time but would like you to read this policy in full. It governs your accessibility to our service and how protected your information is with us.

Table of contents

General privacy policy :

  • Delight-some acceptance of terms
  • User’s comfort agreement
  • Account
  • Domain name registration
  • Transfer from other providers
  • Properly transfer of registered websites and account

Additional policy :

  • Who we are and the services we render
  • Information that you provide
  • How we use cookies
  • How do we use the information we collected about you?
  • With whom do we share your information?
  • Your data protection rights

General privacy policy

  • Delight-some Acceptance of Terms

Your accessibility to our service is determined on your compliance with these Terms. These Terms covers all visitors, and users of the hosting platform. Our service is subject to absolute acceptance of all of the terms and conditions contained in these Terms and guiding rules, policies, and procedures published on the Site.

  •  User’s comfort agreement

Agreeing to Confirmhost policy and terms of service is obligatory in order to guide your usage.

During the term of this agreement with Confirmhost, the User must ensure adequate conformity to the policy. Confirmhost may revamp with intent any unconformity which they deem appropriate. Any breach or infringement, we reserve the right to suspend a violating website. The Company reserves the right to suspend, change or discontinue the Service or impose limits on certain features and Services or restrict your access to parts of or the entire Site without notice or liability.

Also any ponzi scheme or websites will be rigorously schemed. The policy is periodically reviewed, to meet the current programs.

  • Account

For accessibility to our services, an account is to be created either for individuals or company use. If it is a company for registration, the name of the client as well as the company name must be included with documentation and backups.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or not.

You agree not to disclose your password to any third party. We are to be notified immediately, if there is any infringement on security or unauthorized use of your account. The username or the email for the registration is optimal to the user. It’s equally the responsibility of our user  to provide us with an email address that is not a webmail account @ the domain(s)  you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Confirmhost, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Confirmhost is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our support team via email via support@confirmhost.com. Providing false contact information of any kind may result in the termination of your account.

You are responsible for your sites and all sites that you host must  be in accordance with all rules on this page. Any misuse by you may result to regretful actions on your account, including removal from the host with/without notice and without a refund.

  • Domain Name Registration

Before venturing into buying a domain name on our Site, you are required to check that such domain name does not infringe on any domain name, trademark or trade name of a third party.

Trademark/Copyright Infringement Policy is the resolution to any problem to domain name and trademark.

  • Transfers from Other Providers

To transfer from other network providers, you need just to contact our team in order to confirm the courtesy service as provided. We cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer because it takes time in some hosting companies.

  • Properly transfers of Registered Websites and Account

For accounts and websites to be transferred, our client is to provide the bounding or relationship which the new client possesses. Or if a claim that the registered client is dead, we will require you to provide us with the registered client’s death certificate. Upon providing us with the death certificate, you will need to sign a letter of undertaking and indemnity and depose to an affidavit stating that they are assuming responsibility for the account and would indemnify Confirmhost from all liability.

Additional policy

  • Information that you provide

We collect information and data from you through;

* The personal information which you give depending on the type of service or support you require from Confirmhost:

  • You creating an account or purchase of any of our Services like billing information, contact information, credit card number, ID.
  • Indenting of contact forms or request newsletters or other information from us.
  • Your participation in activities which we uphold that requires information from you.
  • Request assistance from our technical support team for example, your phone number or email address.
  • Log in to your account; your account details.

* Information on products renewal or expiration, customer service requests, information requests.

* Some details you give so that our team can contact you from time to time about your account and our services.

* Some information is collected automatically from your device like your IP address, your device type, device identification numbers, and geographic location and browser types.

* During your interaction with digital feature like log files, contact and links, metadata and cookies.

*Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

  • How We Use Cookies

We use non persistent cookies to get information from you, also to track your internet usage. If you leave a comment on our site you will be requested to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • How do we use the information we collected about you?

Depending on the service you use with us, we use your data to setup your hosting account information, setup your payment gateways, your domain account information, your email account information, contact information and third-party account information. We do not use any of your data for anything outside the above listed and because we value your privacy, we do not sell your data to any third parties. But we use it for:

(i) finding out problems and identify security risks, errors or needed enhancements to the Services;

(ii) research regarding the effectiveness of our Services, the Website and related marketing, advertising and sales efforts;

(iii) responding to your support requests, and to communicate with you though email, via the website and live chat, text messages, telephone calls or automated phone calls or text messages to improve and optimize the operation and performance of our Services to you, and for the Website;

(iv) carrying out obligations arising under agreements entered into between you and Confirmhost

(v) providing you with information about our products and services and

(ix) investigating, preventing acts regarding illegal activities, suspected fraud or otherwise as required by law.

  • How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, user can edit all content excluding username.

  • What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. But this excludes data we use for administration and security.  

  • How secured your information is with us?

Confirmhost uses technicality and appropriate measures to protect the personal information and data that we collect from our clients and users. Specific measures we use include reducing log retention where possible to the minimum level required to enable our systems administration and security staff to ensure services are running smoothly. Confirmhost gives the best protection to the data we have because we value the information of our clients.

Prohibited Activities

The users of this hosting company shall not utilize the Site or the Services in connection with any transaction that is illegal or involves any illegal items or is for any illegal purpose. Confirmhost is solely decretive, and may refuse to complete any transaction of such client or use. If any transaction or mistake is done, Confirmhost is to be contacted immediately.

You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Site, you will not and will not assist or enable others to:

  • Breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms.
  • Use the Site or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Confirmhost.
  • Copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the Site in any way that is inconsistent with Confirmhost’s Privacy Policy or these Terms or that otherwise violates the privacy rights of Users or third parties.
  • Use the Site in connection with the distribution of unsolicited commercial messages (“spam”).
  • Request, accepts, or makes any payment for Property outside of the Site. If you do so, you acknowledge and agree that you: (a) would be in breach of these Terms; (b) accept all risks and responsibility for such payment, and (c) hold Confirmhost harmless from any liability for such payment.

Confirmhost is not obligate to monitor the access to or use of the Site by any User or to review, disable access to, or edit any User Content, but has the right to do so too (a) ensure Users’ compliance with these Terms; (b) operate, secure and improve the Site including without limitation for fraud prevention, risk assessment, investigation and customer support purposes (c) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (d) respond to User Content that it determines is harmful or objectionable

  • Zero Tolerance Spam Policy

Confirmhost is optimal and unappeasable for unsolicited e-mail, bulk emailing, and spam. Sending of spam may cost a termination of plans.

  • Payment Information

Our client agreeing to supply appropriate payment for the services received from Confirmhost, in advance of the time period during which such services are provided. You agree that until and unless you notify Confirmhost of your desire to cancel any or all services received, those services will be billed on a recurring basis.

As a client of Confirmhost it is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree that until and unless you notify Confirmhost of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis unless otherwise stated in writing by Confirmhost

It is the customer’s responsibility to notify our billing team via email at billing@confirmhost.com after paying for a product/service renewal and to ensure the email is received and acted upon. Product/service renewal notices and invoices are provided as a courtesy reminder and Confirmhost cannot be held responsible for failure to renew a product/service or failure to notify a customer about a product/service renewal.

No refunds can be given, once a domain is renewed. All domain registrations and renewals are final.

  • Data Loss and Backups

The use of this service is solely at risk. Confirmhost is not responsible for files and/or data residing on your account. The web user is full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Confirmhost servers. If the data is backed up with our Cpanel the loosed file can be retrieved.

  • Promotional Terms

If you purchased a product/service during a promotion or bundled with a free product (i.e a domain name) and you fail to renew it before the date of expiration or a change is made to the billing cycle of the product during the promotional period, the terms of the promo or free product become void. The free product will be charged at the standard renewal rate of the then-current price of the product.

Domain name promo discount offers do not apply to renewals, transfers, premium domains, trademark domains, and per-registration domain fees except otherwise stated in the promotional communication.

  • Cancellations and Refunds

Confirmhost reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

  • Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages? Unused transfer in one month cannot be carried over to the next month.

  • Reseller: Client Responsibility

Resellers  take care of their clients. We reserve the right to not responding to some questions from resellers. Confirmhost does not provide support to our Reseller’s Clients. our resellers are to take proper care of their client. And guide them against bridge of of our terms.

  • Shared (non-reseller accounts) / Semi-Dedicated Servers

Shared accounts may not resell web hosting to other people if you wish to resell hosting you must use a reseller account.

  • Price Change

We reserve the right to change prices listed on the Confirmhost website, and the right to change the number of resources given to plans at any time.

  • Limitation of Liability

Confirmhost, its directors, partners, agents, suppliers, or affiliates, employees, is not liable for any incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

  • Disclaimer

Your use of the Service is at your sole risk. you are to take precision to what you do with the features we provide. our features are solely free from malicious effect or viruses.

  • Disclosure to law enforcement

Confirmhost may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

  • Changes to our term of service.

Confirmhost  reserves the right to revise its policies at any time without notice.

  • Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

  • Governing Law

our terms is solely back by all governing laws and is to be respected. If any of our service is incomprehensible, the legal  provision cares to dilute.

  • Dispute Resolution

On disputes or interruption, our team is to be contacted.

  • Feedback

Immediate responds to your messages.Your Feedback can be submitted by emailing us support@confirmhost.com or through our live chat.

Important Notice for Affiliates

This is for our customer who wants to be affiliates in the system.

  • The affiliate is credited with an initial sum of $1.0 for subscribing to our Affiliate System.
  • The affiliate gets up to 5% on every paid hosting account from each identified visitor from your website or using a particularized Affiliate Link.
  • Money can only be withdrawn by the affiliate after 48 days of subscription and can be withdrawn through any desired means among the available ones like paypal, atm, and more options.
  • Money withdrawn would be paid to an account with the name of the affiliate.
  • Two or more affiliate accounts cannot be combined.
  • If your referral cancels or is refunded for his/her product or service, you will have to refund any commission paid by ConfirmHost within 30 days. Otherwise, it will be deducted from the related commission in your account or the next payment.
  • Ensure that your Affiliate Link is set up properly to qualify for commissions, as this allows ConfirmHost to identify or track visitors originating from you.
  • If you refer someone who has made a payment for a service but did not use your unique affiliate link, simply ask the referral to send us a mail stating your email address and that you referred them.
  • Bulk Email

Customers sending bulk email must provide recipients with an easy and effective mechanism for removal from the bulk email list. The customer must include the source of the addressee’s address in each bulk email message.

  • Violation of our rules

Breaking any of these aforementioned rules may result in immediate account suspension with or without notice and also without refund, as well as criminal prosecution where deemed necessary.

  • Account User Data

We only collect account usage depending on your chosen package to monitor your account management and payment status e.g. your package expiration date or account management on request by you

  • Google User Data

Using Google sign in up option gives us access to your Google account information specifically your email, profile and open id (permission to enable Google sign in with us on your account). We only use this information to sign you in to your account with your Gmail and if it’s your first time we use your profile to sign you up as our client on our website.

  • How do we Use Your Google User Data?

Your privacy is our concern and your trust is our greatest treasure and it is important to know that we only use your user data from your Google account as stated above. We do not use your data otherwise our Google user data in our privacy policy.

  • Our clients data

Your contact information will only be available to us when we need to contact you in times for your hosting account renewal, domain renewal and email notification on important updates from us.

  • GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Contact Us

Our website address is: https://confirmhost.com

Our support team – support@confirmhost.com

For any info – info@confirmhost.com

For billing confirmation – billing@confirmhost.com

Our live chat is always live for our users.